Shipping/Returns/Terms and Conditions

 

Shipping
All regular orders are sent via Registered Australia Post Service, Unless Express Post or Courier services have been purchased. 
There is no need to worry if you are not at home to receive a delivery. If you are not at home, a card will be left by Australia Post with instructions on how to collect your goods. This card/notification generally means that your parcel is waiting for you at a local post office. 
You may need to present this card to the post office upon pick up with photo identification.
Please try & arrange pick up as soon as possible as some post offices will only keep your parcel for a short period of time before they return it back to us.

If you are paying via Pay Pal, you can use the shipping rates calculator during checkout, however the shipping cost won't be actually added to your total payment until you have entered your delivery address in Pay Pal.

Customer Service Policy

If for any reason we are unable to dispatch your order we will notify you within 2 business days. 

Pricing and Payments

All prices quoted on the website are in Australian dollars and are inclusive of GST. 

We accept the following payment types:

 Pay Pal
 and Credit Cards:
You may expect your package to arrive within 2-7 business days or up to 12 days for remote areas.

Returns, Exchange and Cancellation policy
Fawn & Milk provides customers with high quality products and a high level of care is taken into account before items are dispatched. Depending on the items you have purchased different returns and exchange policies apply. If you are not completely satisfied with your item, you may exchange it for a store credit or a refund will be issued by original method of payment minus shipping charges within 14 days of date of delivery. 
Reasons for returned items must be explained in writing by email to info@fawnandmilk.com. 

When returning goods, include a copy of the original receipt, all returned merchandise must be in their original packaging unworn, altered or washed and all tags attached. Use secure packaging to ensure the goods are not damaged during transit. 


We do not accept responsibility for items lost or damaged during transit. 
Upon receipt of the returned merchandise, Fawn & Milk reserves the right to deny credit if the merchandise does not meet the return policy requirements. 
Returns or exchanges will be processed within 14 days of receipt of items. 
Please note, your bank may require more time to process the transaction. 

 

Instagram Competitons

    1. No purchase necessary to enter the competition.
    2. This competition is open to residents of Australia `aged 14 years or over.  Employees of Promoter, its parent company, subsidiaries, affiliates or other parties, including but not limited to Fawn & Milk, SCIN, In Balance, Foxy Fellow., in any way involved in the development, production, or distribution of this competition, as well as the immediate family (spouse, parents, siblings, children) and household members of each such employee and/or authors, are not eligible to participate in the Promotion.
    3. This competition will commence at 11:55 EST on Dec 19 2016 and all entries must be received by 11:00 EST on 22 Dec 2015. The Promoter accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach the Promoter by the relevant closing date for any reason. Proof of sending is not proof of receipt. Entries via agents or third parties are invalid.
    4. Entrants may submit as many entries as they wish but no entrant may win more than one prize.
    5. To enter, entrants must re post the image of the prize on Instagram and tag #fawnandmilk
    6. placed entry shall be considered.

The prize for the winner is a Gift pack that contains $200 Fawn & Milk Gift Pack, 1 hour In Balance Mobile Massage Gift Voucher, 2 x SCIN body polish and a Foxy Fellow Bow Tie and Handkerchief. 

  1. The Promoter’s decision is final. No correspondence will be entered into.
  2. The prizes are non-transferrable and no cash alternative will be offered.
  3. Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.
  4. The winner will be notified via instagram on 22 Dec 2015.
  5. By entering this competition each entrant confirms that his/her entry is their wholly-owned creation and, to the extent that such entry makes use of any third party materials, that these have been fully cleared unless they are no longer protected by copyright or other intellectual property rights.  Entrants will keep the Promoter harmless from any claims in relation to their entry that the entry infringes the personal or proprietary right of any other person.  By submitting an entry, each entrant grants to the Promoter a perpetual, royalty-free, non-exclusive licence to edit, publish, translate, modify, adapt, make available and distribute the entry throughout the world in any media now known or hereafter invented.  Each entrant undertakes to complete any necessary documentation to formalise the licence. If you do not want to grant us these rights, please do not submit materials to us.
  6. Each entrant also confirms that anyone depicted in an entry has given their permission for the inclusion of their image in the entry and the use of the entry including their image by the entrant and the Promoter.
  7. To obtain details of the winner please email info@fawnandmilk.com stating the name of the competition in the subject heading 4 weeks after the closing date.
  8. The Promoter will use any data submitted by entrants only for the purposes of running the competition, unless otherwise stated in the entry details. By entering this competition, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this competition and any other purposes to which the entrant has consented.
  9. This Promotion is in no way sponsored, endorsed or administered by or associated with Facebook.  You acknowledge that all information and material that you submit to enter this Promotion is submitted to the Promoter and not Facebook and you agree that Facebook or Instagram shall not be liable to you in any way in respect of this Promotion.
  10. The winners agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.
  11. These terms and conditions are governed in accordance with the laws of Australia
  12. By entering the competition each entrant agrees to be bound by these terms and conditions.
  13. The Promoter is Fawn and Milk Melbourne Australia

 


Disclaimer 
Custom made items including clothing, accessories & decorator items may contain variation of colours and shades. We take time to ensure care is taken and no two pieces will ever look the same ensuring you will have a unique piece to treasure. The utmost care is taken when packaging these goods for transportation.